Email

info@therunup.ai

Phone (US)

+1 (646) 576-7789

Mail

TheRunUp Inc., Urban Place, Jaffa St 224, Floor 4, Jerusalem 9438311, Israel

Vendors

Use Help in the app, or email info@therunup.ai. Our staff look at your account only with your permission, for a quality check, or in a trust case, and every look shows in your activity log.

Consumers

• About a vendor's services, dates or contract: reply to the vendor on the channel you used. Ask for a person at any time.
• About a payment, a receipt or the booking page: email info@therunup.ai with the vendor's name and the email or phone you booked with.
• Cancellations, refunds and card disputes: contact the vendor or write to info@therunup.ai. We answer within 2 business days. Refunds reach your card in 5 to 10 business days.
• Refunds: the vendor's contract sets them. If the vendor cancels, you get back everything you paid. See Part 3 of our Terms.

Disconnecting an account and deleting its data

1. In The Runup, open Settings, then Connections, and choose Disconnect next to Google, Microsoft, WhatsApp, Instagram or Messenger. Our access stops at once.
2. You can also remove access from the other side: your Google Account permissions page, your Microsoft account's app permissions, or Business Integrations in Facebook.
3. We delete the data we hold from that account within 30 days, except booking records the law requires us to keep. To have it deleted sooner, email info@therunup.ai.

Text messages

Reply HELP for help or STOP to stop at any time. Message frequency varies. Message and data rates may apply. See the text message terms.

Your data

To see, correct or delete your data, ask on any channel or email info@therunup.ai. We finish within 15 days. See your rights and deleting your data.

Report a problem

To report abuse, a safety issue or a copyright complaint, email info@therunup.ai. Copyright notices are covered in section 1.8 of our Terms.